Policies

Shipping & returns

Last updated 25 September 2026.

Shipping

• Dispatch: we dispatch within 24 hours. Launch-day pre-orders ship from 2 October 2026, then every order within 24 hours.
• Delivery time: 3–7 working days across India.
• Cost: free on orders over ₹799; a flat ₹49 below that.
• Tracking: once shipped you'll get a tracking link on your order page (order number + mobile number) and by email if you gave one.

Payment

• Prices are in Indian rupees and include all taxes.
• Pay online by UPI, card or netbanking, processed by Razorpay — we never see or store your card details.

Pre-orders

Before launch day, orders are pre-orders. Your stock is reserved and your order ships from launch day. If we can't ship, you are refunded in full.

Returns & refunds

• Return an unopened pack within 7 days of delivery for a refund. For hygiene reasons we can't take back opened packs.
• Wrong or damaged item? Email us within 7 days with your order number and a photo, and we'll replace it or refund you.
• Refunds go back to your original payment method within 5–7 working days.
• You can cancel before dispatch by emailing us your order number.

Contact

Email support@ionstrips.in with your order number and we'll help.